2015 Houston IT Service Management Conference

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For prize drawings, you must be present to win.

Prizes will be drawn throughout the entire event.


Agenda subject to changes to suit events.


Everyone will get a raffle ticket upon registration.



7:30am                       Registration Opens

7:30am - 8:30am        Breakfast / Networking

8:30am - 1:30pm        Expo Hall Open

8:30am - 8:45am        Welcome Remarks - Chapter Presidents

8:45am - 9:00am        Welcome Remarks - Hosting Site Representative

9:00am - 9:45am        Keynote Address

9:45am - 10:00am      Award Ceremony

10:00am - 11:00am    "Make Friends First, Do IT Last"

11:00am - 11:15am    Break

11:15am - 12:15pm    Pick your Program

  • Program A - Automate the Service Desk:

                      Delight Business Users and Reduce Cost

  • Program B - Using Social Media in Major Incident Communications

12:30 - 1:30pm      Lunch & Expo Hall

1:30pm                  Cutoff for submission of drawing

1:30 - 2:30pm        Executive Panel Discussion

2:30 - 3:00pm        Prize Drawings - You must be present to win!


Phil Gerbyshak

Master of Ceremonies


Steve High

Keynote Speaker

Call for Proposals